Food Services Frequently Asked Questions

We strongly encourage you to fill out the online Free/Reduced Meal Application. Apply here for free or reduced meals. If you complete the application and are approved, your student’s status will change effective the date the application was submitted. If you need a hard copy for the Free/Reduced lunch application, please send an e-mail to: Shanon.Orelup@kirkwoodschools.org requesting one and include your mailing address. A hard copy will be mailed to you.

Families are required to reapply for the Free and Reduced meal program each school year.

Note: Families may begin applying for the school year on July 1 or  at any time throughout the school year. Families approved and receiving benefits, wishing to continue receiving benefits, must submit a new meal application within the first 30-days of the beginning of each school year. Please email rachel.scheffing@kirkwoodschools.org with any questions.

There are additional benefits to qualifying for free/reduced meals such as technology fees/insurance, school activity fees, etc. If you are needing additional support, we encourage you to check out other available resources here.

 A student that is on the free/reduced priced meal program is allowed 1 complete breakfast and 1 complete lunch. The student must take a fruit or vegetable with each meal. Milk alone is considered ala carte and costs 75 cents. A reduced breakfast costs 30 cents. A reduced lunch costs 40 cents.

Please email lorrie.juedemann@kirkwoodschools.org for assistance with a refund or transfer. In your request, please include the student name, who to make the check out to, the address to mail the check to, and a phone number to reach you at for any issues. Refunds checks will arrive in the mail 4 weeks later.

To transfer funds between students, please email the lorrie.juedemann@kirkwoodschools.org and include both of your students’ names. The transfer should reflect immediately after completion.

No, if your student is attending a new school in a different district, the funds will not transfer over. You will have to request a refund by emailing the lorrie.juedemann@kirkwoodschools.org. You have 12 months to request the funds from your lunch account before they become unavailable.

No, funds deposited into your student’s lunch account can not be transferred to cover another “School store fee”.

You have 3 options! We can help you transfer the funds to a sibling in the district, donate the unused funds to KSD NOW, or you may request a refund for the remaining balance. A survey will be sent out in May to graduating seniors  that you can make your selection in.

Any money remaining in student meal accounts 12 months after the student is unenrolled will be donated and transferred into the food service donation account.

Every transaction within MSB has a transactional fee of $3.75. To avoid multiple transactional fees, you can deposit larger sums of money at a time, or bring in cash/check to the main office lunch deposit box. You can write one check for multiple students, just list on the envelope how to divide the deposit. The check should be payable to Kirkwood School District

Please note: The deposit boxes at school are always available for your convenience, but we do not give cash back/change. The change will be deposited in your student's account.  
 

Our point of sale is cloud based and most payments reflect immediately. Depending on your payment method (credit, debit, or electronic check), the posting time will vary and can take up to 24 hours to post to student accounts. If you do not see your payment reflecting after 24 hours please email the food service director for additional information.

Yes, MySchoolBucks has a FREE mobile app that is available for both iPhone and Android users in the App Store or Play Store! With the MySchoolBucks app, you can quickly and securely add money to your student’s school meal account using your credit card, debit card or electronic check. Just login with the same username and password you use on the MySchoolBucks website.

Yes, if another person or family member needs to make a payment for your student, they can create their own MySchoolBucks profile. A student can be tied to multiple user accounts. If an additional account is needed, the account creator will follow the same simple three-step setup process. Email communications from the food service department can only be sent to the person listed as the primary contact in Infinite Campus.

To reach MySchoolBucks customer support, call 1-855-832-5226. Live phone support is available Monday through Friday, 7:00 AM to 7:00 PM Eastern Time. For 24/7 technical help or questions about the app, you can also email support@myschoolbucks.com or use the live chat on their MySchoolBucks Help Page or the mobile app.

Yes! This is a great way to monitor your student’s account to know when to add more funds. You can set different low balance amounts for each student on your account. To turn on low balance emails click on your name/blue circle with a white figure in the upper right-hand corner of your MySchoolBucks account. In the drop-down menu select "My Students". Once the page loads click "Edit" in green next to your student’s name. If you have your low balance notifications turned on, when the balance goes below a selected minimum dollar amount and you have not yet added more funds, you will receive a total of 3 email messages.

You can set up low-balance notifications in MSB. Negative balance notifications (-$0.01 to -$10) will be sent daily. Negative balance notifications (-$10 or more) will be sent weekly. These email notifications are sent to the primary contact listed in Infinite Campus.

Our priority is to make sure all students are fed each day. Families who seek financial assistance should first complete a Free- and Reduced-Price Meal Application, and then reach out to their child’s school counselor for additional support. Students with negative lunch account balances are not allowed to purchase ala carte items in the cafeteria until the balance is paid. 

Grades KDG-8: Students are able to continue to purchase complete meals only. These meals will continue to be charged to the student’s account as we want to ensure that all students have access to a nutritious meal.

Grades 9-12: High school student’s food service accounts are allowed to go into the negative for $5. High school students have the option to pay in cash during meal services. All change will be deposited into the account.
 

Yes, you can place a daily/weekly à la carte restriction on a student's account if you wish. Many choices are available such as a dollar value limit. You may also request to disable à la carte purchases. (Please note that milk only is considered à la carte and would not be allowed if this function is utilized.)

Our software does not have the ability to restrict a student from purchasing meals. However, if the account does not have funds, then we can set a custom charge limit to ZERO. This will prevent the account from being utilized. An emailed request to the food service director is required. Please note that this feature stays in effect until you send a new emailed request.

   The AutoPay feature allows you to set up automatic (recurring) payments based on a low balance threshold hold or schedule-based setting. This is a convenient option that allows you to set it up once and let MySchoolBucks handle the rest. 

Payment history can be found by holding your mouse over “Meal Accounts” on the home page, and then clicking on “Recent Payments” in the drop-down menu that appears. To view purchases, click “Cafeteria Meal History” in the Meal Accounts dropdown. Please reach out to lorrie.juedemann@kirkwoodschools.org for a more in depth report of your student’s purchases.

If you feel that your student was incorrectly charged or have a question about a charge, please email Lorrie.Juedemann@kirkwoodschools.org. We will review the account with the cafeteria manager and get back to you.